Question 1

How are your products sourced and shipped?

Accepted Answer

All our products are sourced directly from trusted local vendors in India to ensure authenticity, freshness, and quality. We pack them carefully and ship internationally through reliable carriers.

Question 2

Where do you deliver?

Accepted Answer

We deliver to 85+ countries worldwide.
Here is the list of countries we currently ship to 
Albania, Andorra, Australia, Austria, Bahrain, Belarus, Belgium, Botswana, Bulgaria, Canada, Canary Island, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ghana, Gibraltar, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kenya, Kosovo, Kuwait, Latvia, Lithuania, Luxembourg, Madagascar, Malawi, Malta, Mexico, Moldova, Monaco, Montenegro, Mozambique, Netherlands, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Tanzania, Taiwan, Thailand, Tuvalu, UAE, UK, USA, Zambia, Zimbabwe.

Question 3

How do I create an account?

Accepted Answer

Click on the “Sign Up” button at the top of the website. Enter your name, email, and password, then follow the instructions to complete registration.

Question 4

I’m facing issues while browsing the website. What should I do?

Accepted Answer

First, try clearing your browser cache or switching to another browser. If the problem continues, please reach out to us at support@namodesi.com with screenshots of the issue.

Question 5

What is your return policy?

Accepted Answer

If you receive a damaged, defective, or incorrect product, you can request a return or exchange within 2 days of delivery. For full details, please check our Return Policy.

Question 6

How can I place an order?

Accepted Answer

Shopping with Namo Desi is simple:
•	Choose your country of delivery and currency from the top-right corner.
•	Browse our collection or use the search bar to find what you need.
•	Select the product and variant you prefer.
•	Go to your cart and proceed to checkout.
•	Enter your email, shipping, and billing details.
•	Add your payment information.
•	Click “Place Order” to complete your purchase.

Question 7

Which shipping carriers do you use?

Accepted Answer

We work with leading global carriers such as DHL, UPS, DPD, FedEx, Aramex, and other reliable partners to ensure safe and timely delivery.

Question 8

How long does delivery take?

Accepted Answer

Delivery depends on your location and chosen shipping method. Please visit shipping policy page for more details.

Question 9

After placing an order, when will it be shipped?

Accepted Answer

Orders are usually dispatched within 1–5 business days. In rare cases, processing may take slightly longer due to high demand or logistical constraint.

Question 10

How are your products sourced and shipped?

Accepted Answer

All our products are sourced directly from trusted local vendors in India to ensure authenticity, freshness, and quality. We pack them carefully and ship internationally through reliable carriers.